Customer Service
FAQs
We’ve highlighted some of our most frequently asked questions. Click on the drop downs below to find the information you need.
Delivery & Shipping
We do not ship to PO or APO boxes, and currently only offer shipping to the United States; we do not ship to:
- Canada
- Mexico
- Or, internationally
For help locating your nearest Barbour store or partner, please see our Store Locator.
If you have any queries relating to the delivery of your package following despatch, please contact FedEx prior to contacting our customer service team.
We offer the following delivery options:
Ground Shipping – $10 (FREE on orders over $100)
Up to 10 Business Days from the date the order is placed.*
*Business days are classed as Monday to Friday, excluding holidays and weekends.
Please note: Our free delivery promotion is not applicable when purchasing our Repair and Re-Wax services online.
Express Shipping – $20
Up to 3 Business Days for orders placed by 3pm on the previous business day.*
*Business days are classed as Monday to Friday, excluding weekends and holidays.
Order Cancellation
Please note, once you place an order, it processes immediately and cannot be cancelled. However, you may return your new or unused item(s) within 30 days of purchase with the original Barbour receipt or online packing slip. Please visit https://www.barbour.com/us/returns for more information on returns.
Packaging Information
In our efforts to work towards a more sustainable future, we have introduced new packaging for our online orders. Made with at least 50% recycled materials and fully recyclable, our new boxes and envelopes are self-sealing and reusable for returns. Produced of high-quality paper and cardboard, our new packaging comes with a message about our sustainability values and Wax For Life initiative in our signature Barbour green print.
Dog beds and similar oversized items are packaged in cardboard to ensure they are shipped securely.
Please note: there may be circumstances which lead to us sending your order out in separate deliveries, if this occurs you will be advised by email of the item(s) that have been shipped.
Placing an Order
Q. What payment method can I use on Barbour.com?
We accept all major credit and debit cards registered to a US address:
- Visa
- Mastercard
- American Express
- Discover
Q. Why am I seeing different sale prices for different colors and sizes of the same item?
A. During sale periods, not all size and color combinations form part of our offers. To see the correct price, please select both the color and size required and the price will update accordingly.
Q. I’m having trouble placing an order on Barbour.com, what should I do?
A. If you have attempted to place an order online and are unsure that it has been successful please allow up to 20 minutes then check your email inbox for an order confirmation.
If you do not receive an email confirmation, please contact our Customer Service team - 833-954-2203- who will be happy to provide further assistance.
Q. The website looks odd on my computer and it’s making it difficult to purchase.
A. Our website is supported in the following browsers on desktop, tablets and mobile devices:
- Internet Explorer 11 or later, Microsoft Edge, latest–1
- Firefox latest, latest–1 (any operating system)
- Chrome latest, latest–1 (any operating system)
- Safari latest, latest–1 (Mac OS)
- Safari Mobile for iPad 2, iPad Mini, iPad with Retina Display (iOS 7 or later), for desktop storefront
- Safari Mobile for iPhone 4 or later; iOS 7 or later, for mobile storefront
- Chrome for mobile latest–1 (Android 4 or later) for mobile storefront
*latest–1 means one major version earlier than the latest released version.
Q. How do I use a promotional code?
A. Simply enter the code in the Promotional Code box within your basket.
Q. Do you offer a gift wrapping service?
A. Gift wrapping is not available online.
Q. I’ve placed an order and it’s the incorrect size/color. How do I change this?
A. Once your order has been placed, we cannot make any changes to it, such as adding or removing products or cancelling the order in full. This is because the order is automatically fed into the warehouse to pick.
Delivery & Tracking
TRACKING NUMBER
We work closely with our couriers to ensure you can track your order at every stage.
You will receive an email to let you know your order has been despatched which includes a tracking number.
If you have provided a mobile phone number or email address at point of payment, FedEx will then text or email you your tracking number.
You can also obtain a tracking number by visiting the order details section in your account.
DELIVERY
To make the delivery process as convenient as possible FedEx will contact you on the day of delivery via text or email and you will be given a delivery time slot, so that you don't have to wait all day for your order to arrive. If the date or time is not convenient for you then you will have the opportunity to change this.
You will also be able to track your order through FedEx with live updates on where your driver is, online.
If you miss your delivery the driver will text or email you to let you know you have missed the delivery and leave you a card so that you can arrange a new delivery date.
If you have any queries relating to the delivery of your parcel following despatch please contact FedEx in the first instance.
Product Information & Care
Q. I don’t seem to be able to locate the care labels on my newly purchased jacket, where are they?
A. Care labels are usually located within the inside pockets of the majority of coats and jackets.
Q. Can I wash my Wax Cotton Jacket in the Washing machine?
A. No. We recommend that you sponge clean only. If you are unsure please check the internal care labels.
Q. Which hood will fit my Wax Cotton Jacket?
A. The vast majority of our hoods will fit any pre-studded Barbour jacket. However, for more specific details visit our Hood Fit Guide or contact our Customer Service team on 833-954-2203
Q. I cannot find a hood to match the lining of my Wax Cotton Jacket.
A. Unfortunately it is not possible for us to continue to produce hoods with linings that match all of our limited edition prints. Please see our range of hoods to select the hood that most closely matches your jacket. Our Hood Fit Guide provides information about Hood and Waxed jacket compatibility.
Q. Which Zip-in liner will fit into my wax cotton Barbour Jackets.
A. Zip –in liners fit into most classic Barbour styles. Please visit our Zip-in Liner fit guide to identify the liner style which will fit into your Wax Barbour Jacket.
Q. How do I wash a Waterproof Breathable Jacket?
A. Please always refer to the washing instructions inside the garment. Generally, most Barbour waterproof breathable outerwear can be machine or hand-washed at 30 degrees. The use of a 'non-detergent soap' is recommended for waterproof breathable garments. Fabric softeners should not be used as these prevent the durable water repellent treatment from working effectively.
Q. Can I dry clean my Waxed Cotton Jacket?
A. No, unfortunately you cannot dry clean Barbour waxed cotton garments. The chemical process used in dry cleaning may permanently damage or remove the proofing.
Q. How should I store my Barbour Waxed Jacket?
A. We recommend that you hang your Barbour Waxed Cotton Jacket in a cool dry place.
Q. I’ve managed to lose the belt on my jacket, could I get a replacement?
A. We don’t hold stock of specific items. However, in some cases we may be able to supply a generic belt as an option and for a nominal fee.
Returns & Exchanges
Q. How can I return an order purchased from Barbour.com?
A. Please refer to the returns and exchanges page of our Customer Service section for a step by step guide to returning a product.
Q. Can I return a Barbour item to customer services that I purchased from another retailer?
A. You must return Barbour items purchased to the retailer who sold you the item. Barbour can only accept returns to its Customer Service team where it has sold the item itself. The retailer should be able to assist with any of your queries. Please ensure you have a copy of the receipt.
Q. I have purchased an item online, can I return it to a Barbour store?
A. This service is not currently available, you will need to return your item to customer service using the free returns label provided.
Q. Can I exchange a product purchased on Barbour.com?
A. To process an exchange, please contact our US customer service team t 833-954-2203
Q. I have received a faulty item, what should I do?
A. As all of our products are produced to the highest of standards, it is unlikely that you should receive a faulty item.
However, if this does happen, please return the item as soon as possible using the free returns label and returns form and specify that you believe the item is faulty and the reason.
Our customer service team will be in touch to discuss next steps.
Q. How do I know if my returned items have been received?
A. As soon as your returned item arrives into our warehouse you will receive a notification by email to confirm receipt. It can sometimes take up to 10 working days for your item to arrive in our warehouse - please consider this prior to contacting the Customer Service team.
Social Media
Q. Which social media accounts do Barbour and Barbour International have?
A. You can like and follow Barbour and Barbour International on:
Barbour:
Barbour International:
Social Media Terms & Conditions:
Be polite and respectful
The Barbour Way Of Life is about being surrounded by people you love and building memories that last a lifetime. We would like to create a friendly, welcoming environment for all our online community members to enjoy this too. Please make sure all comments are kind and respectful.
Please refrain from posting spam, promotions and selling items
Self-promotion, spam and links to external sites are not allowed to ensure the online safety of our community. Links are only permitted if these add to the conversation or answer another community members question.
No hate speech or bullying
We want to make sure everyone feels safe within our community. Hate speech and bullying of any form will not be tolerated. All posts containing this will be deleted, and the member will be blocked from our community.
No bad language
Our communities are a friendly space and we don’t allow bad language on our feeds.
If we feel that any comments violate any of the above then we will remove them at our discretion.
Check back regularly for new questions and answers, but please feel free to contact us at USenquiries@barbour.com with any specific requests.