Customer Service
FAQs
We’ve highlighted some of our most frequently asked questions. Click on the drop downs below to find the information you need.
Delivery & Shipping
We offer the following delivery options:
Standard Delivery - £4.95 (FREE* for orders over £49)
Delivery within 5 working days.
*Please note: Our free delivery promotion is not applicable when purchasing our Repair and Re-Wax services online.
Next Day Delivery - £9.95
Next working day delivery is available at £9.95.
For next working day deliveries, orders must be placed between Monday-Thursday before 3pm.
Click and Collect - Free Delivery
Click and Collect is only available at Barbour Own Stores; click here for more information.
Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Isles and the Scottish Highlands and Islands are subject to a two day delivery rule as standard, please allow time for delivery in remote areas of the United Kingdom. Next Day Delivery is not possible in these areas.
We occasionally offer free shipping promotions which are advertised on the website.
We do not currently offer British Forces Post Office shipments but we are hoping to offer this option in the near future.
If you have any queries relating to the delivery of your parcel following despatch please contact DPD in the first instance.
Packaging Information
In our efforts to work towards a more sustainable future, we have introduced new packaging for our online orders. Made with at least 50% recycled materials and fully recyclable, our new boxes and envelopes are self-sealing and reusable for returns. Produced in high-quality paper and cardboard, our new packaging comes with a message about our sustainability values and Wax For Life initiative in signature Barbour green print.
Dog beds and similar oversized items are packaged in cardboard to ensure they are shipped securely.
Please note: there may be circumstances which lead to us sending your order out in separate deliveries, if this occurs you will be advised by email of the item(s) that have been shipped. Our courier will be in touch to advise of your one-hour delivery time slot for each delivery.
Placing an Order
Q. What payment method can I use on Barbour.com?
We accept all major credit and debit cards registered to a UK address:
- Visa
- Mastercard
- American Express
- PayPal
Q. I’m having trouble placing an order on Barbour.com, what should I do?
A. If you have attempted to place an order online and are unsure that it has been successful please allow up to 20 minutes then check your email inbox for an order confirmation.
If you do not receive an email confirmation, please contact our Customer Service team who will be happy to provide further assistance.
Q. The website looks odd on my computer and it’s making it difficult to purchase.
A. Our website is supported in the following browsers on desktop, tablets and mobile devices:
- Internet Explorer 11 or later, Microsoft Edge, latest–1
- Firefox latest, latest–1 (any operating system)
- Chrome latest, latest–1 (any operating system)
- Safari latest, latest–1 (Mac OS)
- Safari Mobile for iPad 2, iPad Mini, iPad with Retina Display (iOS 7 or later), for desktop storefront
- Safari Mobile for iPhone 4 or later; iOS 7 or later, for mobile storefront
- Chrome for mobile latest–1 (Android 4 or later) for mobile storefront
*latest–1 means one major version earlier than the latest released version.
Q. How do I use a promotional code?
A. Simply enter the code in the Promotional Code box within your basket.
Q. Why am I seeing different sale prices for different colours and sizes of the same item?
A. During sale periods, not all size and colour combinations form part of our offers. To see the correct price, please select both the colour and size required and the price will update accordingly.
Q. Do you offer a gift wrapping service?
A. Gift wrapping is not available online.
Q. I’ve placed an order and it’s the incorrect size/colour. How do I change this?
A. Once your order has been placed, we cannot make any changes to it, such as adding or removing products from the order. This is because the order is automatically fed into the warehouse to pick. You have the option of cancelling an order and replacing it online but this is not always a guaranteed option in peak periods.
Delivery & Tracking
Q. Which countries does Barbour.com ship to?
A. Barbour.com only ships to the UK, Channel Islands and the Isle of Man. Unfortunately we are currently unable to offer international delivery, delivery to PO boxes, delivery to hotel addresses or British Forces Post Office delivery.
Q. Do my delivery and billing addresses have to be the same when ordering products?
A. No, they don't need to be the same but they should be UK addresses.
Q. Which courier do you use to deliver my order?
A. Our delivery partner is DPD.
Q. When will my order arrive?
A. At the point of despatch you will receive an email confirming your order is on its way. If you provided your email address and/or mobile phone number when placing an order, our courier partner DPD will email/text you with delivery information.
You will also receive an email/text with an allocated time slot of when your delivery is likely to be delivered so you don’t need to stay in all day.
Q. How do I track my order?
A. DPD’s trackable delivery service allows you to monitor your order’s progress and also to opt to have your order delivered to a neighbour, a safe place or change your delivery date if you’re out. For more information about your delivery visit DPD
Q. How can I check when my order will be delivered?
A. You can track your order using the track my order facility on the DPD website. You will find your tracking number on your confirmation email or within your account on the Barbour website. We are currently aiming to despatch all orders within 5 calendar days.
Q. Would I be able to collect my order in a store?
A. We offer a collect in store service at Barbour stores (click here for more information). Our courier, DPD, also offers a collection service from your most convenient DPD pick-up point. Details regarding delivery are sent to you at the point of despatch.
Product Information & Care
Q. I don’t seem to be able to locate the care labels on my newly purchased jacket, where are they?
A. Care labels are usually located within the inside pockets of the majority of coats and jackets.
Q. Can I wash my Wax Cotton Jacket in the Washing machine?
A. No. We recommend that you sponge clean only. If you are unsure please check the internal care labels.
Q. Which hood will fit my Wax Cotton Jacket?
A. The vast majority of our hoods will fit any pre-studded Barbour jacket. However, for more specific details visit our Hood Fit Guide or contact our Customer Service team.
Q. I cannot find a hood to match the lining of my Wax Cotton Jacket.
A. Unfortunately it is not possible for us to continue to produce hoods with linings that match all of our limited edition prints. Please see our range of hoods to select the hood that most closely matches your jacket. Our Hood Fit Guide provides information about Hood and Waxed jacket compatibility.
Q. Which Zip-in liner will fit into my wax cotton Barbour Jacket?
A. Zip –in liners fit into most classic Barbour styles. Please visit our Zip-in Liner fit guide to identify the liner style which will fit into your Wax Barbour Jacket.
Q. How do I wash a Waterproof Breathable Jacket?
A. Please always refer to the washing instructions inside the garment. Generally, most Barbour waterproof breathable outerwear can be machine or hand-washed at 30 degrees. The use of a 'non-detergent soap' is recommended for waterproof breathable garments. Fabric softeners should not be used as these prevent the durable water repellent treatment from working effectively.
Q. Can I dry clean my Waxed Cotton Jacket?
A. No, unfortunately you cannot dry clean Barbour waxed cotton garments. The chemical process used in dry cleaning may permanently damage or remove the proofing.
Q. How should I store my Barbour Waxed Jacket?
A. We recommend that you hang your Barbour Waxed Cotton Jacket in a cool dry place.
Q. I’ve managed to lose the belt on my jacket, could I get a replacement?
A. We don’t hold stock of specific items. However, in some cases we may be able to supply a generic belt as an option and for a nominal fee.
Q. I believe the watch I've purchased from Barbour.com has a fault, who should I return it to?
A. If you have purchased a watch via Barbour.com please visit the Watch Guarantee page.
Returns & Exchanges
Q. How can I return an order purchased from Barbour.com?
A. Please refer to the returns and exchanges page of our Customer Service section for a step by step guide to returning a product.
Q. Can I return a Barbour item to customer services that I purchased from another retailer?
A. You must return Barbour items purchased to the retailer who sold you the item. Barbour can only accept returns to its Customer Service team where it has sold the item itself. The retailer should be able to assist with any of your queries. Please ensure you have a copy of the receipt.
Q. I have purchased an item online, can I return it to a Barbour store?
A. Yes, items can be returned to our full price stores, a list of these can be found on our store locator under Barbour Own Stores.
Q. Can I exchange a product purchased on Barbour.com?
A. We are currently unable to process exchanges, please return your item following our returns process and place another order.
Q. I have received a faulty item, what should I do?
A. As all of our products are produced to the highest of standards, it is unlikely that you should receive a faulty item. However, if this does happen, please return the item, following our returns process, as soon as possible and specify that you believe the item is faulty and the reason.
If the item is found to be faulty, a refund will be processed.
Q. How do I know if my returned items have been received?
A. Your return and refund will be processed within 14 days of you returning your parcel to us. If you haven't received your refund within this time, please contact customer services.
Social Media
Q. Which social media accounts do Barbour and Barbour International have?
A. You can like and follow Barbour and Barbour International on:
Barbour:
Barbour International:
Social Media Terms & Conditions:
Be polite and respectful
The Barbour Way Of Life is about being surrounded by people you love and building memories that last a lifetime. We would like to create a friendly, welcoming environment for all our online community members to enjoy this too. Please make sure all comments are kind and respectful.
Please refrain from posting spam, promotions and selling items
Self-promotion, spam and links to external sites are not allowed to ensure the online safety of our community. Links are only permitted if these add to the conversation or answer another community members question.
No hate speech or bullying
We want to make sure everyone feels safe within our community. Hate speech and bullying of any form will not be tolerated. All posts containing this will be deleted, and the member will be blocked from our community.
No bad language
Our communities are a friendly space and we don’t allow bad language on our feeds.
If we feel that any comments violate any of the above then we will remove them at our discretion.
Check back regularly for new questions and answers, but please feel free to contact us at customer.care@barbour.com with any specific requests.