Returns and Exchanges FAQ

Q. How can I return an order purchased from Barbour.com?

A. Please refer to the returns and exchanges page of our Customer Service section for a step by step guide to returning a product.

Q. Can I return a Barbour item to customer services that I purchased from another retailer?

A. You must return Barbour items purchased to the retailer who sold you the item. Barbour can only accept returns to its Customer Service team where it has sold the item itself. The retailer should be able to assist with any of your queries. Please ensure you have a copy of the receipt.

Q. I have purchased an item online, can I return it to a Barbour store?

A. This service is not currently available, you will need to return your item to customer service using the free returns label provided.

Q. Can I exchange a product purchased on Barbour.com?

A. We are currently unable to process exchanges, please return your item using the free returns label and place another order.

Q. I have received a faulty item, what should I do?

A. As all of our products are produced to the highest of standards, it is unlikely that you should receive a faulty item.
However, if this does happen, please return the item as soon as possible using the free returns label and returns form and specify that you believe the item is faulty and the reason.
Our customer service team will be in touch to discuss next steps.

Q. How do I know if my returned items have been received?

A. As soon as your returned item arrives into our warehouse you will receive a notification by email to confirm receipt. It can sometimes take up to 10 working days for your item to arrive in our warehouse - please consider this prior to contacting the Customer Service team.