Customer Service

Returns & Refunds

If you wish to return an item purchased from Barbour.com, please follow the instructions detailed below before sending the item to us using the free postage label provided.

Please note that orders placed on Barbour.com cannot be returned to retail stores at this time. We do not offer exchanges.

Christmas Returns:

Any gift bought between 31st October 2025 and 24 December 2025 can be returned up until 31st January 2026.

RETURNS INSTRUCTIONS

STEP ONE:

Place the item back into its original packaging, or in suitable alternative packaging, with the included Returns Document enclosed inside.

Please remember to indicate the reason for return on the Returns Document. Returns information is very important to us to ensure we offer the best in customer experience. If this is left blank, you will be contacted by our customer service team for more information.

STEP TWO:

Place the returns label (found at the bottom of the Returns Document) on the outer plastic packaging, covering the original label.

STEP THREE:

Arrange your collection (Please visit https://www.fedex.com/en-us for help) or drop off at your most convenient FedEx facility.

If you have lost the returns label, please give our customer services team a call on 833-954-2203 or email usecomm-team@barbour.com and they will assist you with a replacement.

Please address all returns to:

Barbour Returns

15 Freedom Way

Franklin, MA 02038

Return Policy

Goods should be returned within 30 days of delivery.

Please ensure to receive return tracking information from FedEx. Please note that return shipments may take up to 10 business days to reach us.

Refunds can take up to 10 business days from receipt depending on your bank and the time of year.

Please note: we are only able provide one free return label per customer.

RETURNS CONDITIONS

All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused. We will not accept worn, damaged, altered or used goods.

We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

FAULTY OR INCORRECT ITEMS RECEIVED

If the item you received is faulty or if you have received an incorrect item to which you ordered, please use the same returns method as described above. Please mark the return reason as faulty for faulty items and not as described for items that were not correct as per your order.

Your statutory rights are not affected. Please refer to the full terms and conditions for the contract of your sale.