BARBOUR REPAIR & RE-WAX

We offer a very special service that allows our customers to return their beloved Barbour jacket* at any time to be re-waxed, repaired or altered. We recommend that you re-wax your jacket annually depending on wear and use a small re-wax for accessories which include waxed cotton hoods, belts and dog coats.

If you’re local to a Barbour store or participating partner, stop by and we will send in your jacket to our repair facilities for an evaluation where the repair team will contact you about your jacket.

If you’d like send a waxed garment for servicing by mail, please print and complete our garment return form below, highlighting which repairs are required and send your jacket to us with your payment clearly marked for the attention of 'Repair Department'.

SEND YOUR JACKET FOR A RE-WAX

STEP 2: PREPARE YOUR JACKET AND SEND IT TO OUR FACTORY

FOR REPAIRS AND REPROOFING

Barbour Inc.
Attn: Repair Dept
315 Cassell Street
Winston-Salem, NC 27107

[email protected]

OTHER ENQUIRIES (NON-WAXED GARMENTS)

US Barbour Customer Services
[email protected]
603-249-2283

STEP 3: WE'LL GIVE YOUR JACKET SOME TLC

On receipt of your jacket our inspection team will confirm if the re-wax, reproof or alteration request can be processed and if so, our Customer Service team will provide you with a quote to be paid over the phone via credit card or by check in the mail with the item(s). Once payment has been made we promise to have your reproof completed within two weeks and your repair or alteration completed within four weeks.

WE ONLY RE-WAX WAXED COTTON

In most cases, we can successfully repair and re-wax a wax garment, however, some items are simply beyond repair because they are too damaged or are outside of our allocated time to provide and complete a repair. If this applies to your wax garment our customer service team will contact you and return your garment. Re-waxing may initially change the appearance of your jacket giving it a darker colour and sheen finish. With wear, the appearance of your garment will change.

*Please note that the comprehensive repair and re-waxing service we offer is for Barbour Waxed Cotton garments only. For more information about this service, please visit our FAQ's page.