BARBOUR REPAIR & RE-WAX
We offer a very special service that allows our customers to return their beloved Barbour jacket* at any time to be re-waxed, repaired or altered. We recommend that you re-wax your jacket annually depending on wear and use a small re-wax for accessories which include waxed cotton hoods, belts and dog coats.
If you’re local to a Barbour store or participating partner, stop by and we will send in your jacket to our repair facilities for an evaluation where the repair team will contact you about your jacket.
If you’d like send a waxed garment for servicing by mail, please print and complete our garment return form below, highlighting which repairs are required and send your jacket to us with your payment clearly marked for the attention of 'Repair Department'.
Find a Barbour Retail Store
Visit your nearest Barbour retail store for a repair assessment using our store locator below.
Nordstrom Pop-Up This October
Stop by a participating Nordstrom location this October and we’ll send out your jacket for a repair.
SEND YOUR JACKET FOR A RE-WAX
STEP 1: PRINT AND COMPLETE THE FORM BELOW
Fill out the form below, indicate which repairs you would like us to perform on your
garment and click the button at the bottom to print it out.
REPAIRS AND REPROOFING REQUEST FORM
STEP 2: PREPARE YOUR JACKET AND SEND IT TO OUR FACTORY
FOR REPAIRS AND REPROOFING
Attn: Repair Dept
315 Cassell Street
Winston-Salem, NC 27107
OTHER ENQUIRIES (NON-WAXED GARMENTS)
US Barbour Customer Services
STEP 3: WE'LL GIVE YOUR JACKET SOME TLC
On receipt of your jacket our inspection team will confirm if the re-wax, reproof or alteration request can be processed and if so, our Customer Service team will provide you with a quote to be paid over the phone via credit card or by check in the mail with the item(s). Once payment has been made we promise to have your reproof completed within two weeks and your repair or alteration completed within four weeks.
WE ONLY RE-WAX WAXED COTTON
In most cases, we can successfully repair and re-wax a wax garment, however, some items are simply beyond repair because they are too damaged or are outside of our allocated time to provide and complete a repair. If this applies to your wax garment our customer service team will contact you and return your garment. Re-waxing may initially change the appearance of your jacket giving it a darker colour and sheen finish. With wear, the appearance of your garment will change.
*Please note that the comprehensive repair and re-waxing service we offer is for Barbour Waxed Cotton garments only. For more information about this service, please visit our FAQ's page.
EXPLORE BARBOUR WAX FOR LIFE
Wax For Life
Discover more about Barbour Wax For Life on our dedicated Wax For Life hub.
Learn more about how you can get involved in our Re-loved program, where old jackets are restored and re-loved in a new home.