Track Your Order

Please note: we are currently experiencing high numbers of calls and emails, leading to longer response times. We are sorry for any inconvenience caused and appreciate your patience during this time.

TRACKING NUMBER

We work closely with our couriers to ensure you can track your order at every stage.

You will receive an email to let you know your order has been despatched which includes a tracking number.

If you have provided a mobile phone number or email address at point of payment, UPS will then text or email you your tracking number.

You can also obtain a tracking number by visiting the order details section in your account.

 

DELIVERY

To make the delivery process as convenient as possible UPS will contact you on the day of delivery via text or email and you will be given a delivery time slot, so that you don't have to wait all day for your order to arrive. If the date or time is not convenient for you then you will have the opportunity to change this.

You will also be able to track your order through UPS with live updates on where your driver is, online.

If you miss your delivery the driver will text or email you to let you know you have missed the delivery and leave you a card so that you can arrange a new delivery date.

 

If you have any queries relating to the delivery of your parcel following despatch please contact UPS in the first instance.