Returns and Exchanges
Q. How can I return an order purchased from Barbour.com?
A. Please refer to the returns and exchanges page of our Customer Service section for a step by step guide to returning a product.
Q. Can I return a Barbour item to customer services that I purchased from another retailer?
A. You must return Barbour items purchased to the retailer who sold you the item. Barbour can only accept returns to its Customer Service team where it has sold the item itself. The retailer should be able to assist with any of your queries. Please ensure you have a copy of the receipt.
Q. I have purchased an item online, can I return it to a Barbour store?
A. Yes, items can be returned to our full price stores, a list of these can be found on our store locator under Barbour Own Stores.
Q. Can I exchange a product purchased on Barbour.com?
A. We are currently unable to process exchanges, please return your item following our returns process and place another order.
Q. I have received a faulty item, what should I do?
A. As all of our products are produced to the highest of standards, it is unlikely that you should receive a faulty item.
However, if this does happen, please return the item, following our returns process, as soon as possible and specify that you believe the item is faulty and the reason.
If the item is found to be faulty, a refund will be processed.
Q. How do I know if my returned items have been received?
A. Your return and refund will be processed within 14 days of you returning your parcel to us. If you haven't received your refund within this time, please contact customer services.