Privacy Policy

Privacy Policy for Your Personal Data

This privacy policy sets out how Barbour will process your personal data. We will keep your personal data secure and be transparent with you as to how your personal data is processed which is our commitment to you.

This policy applies in respect of the personal data you provide to us online, via social media, by email, by telephone, post or in person at our retail stores or which may otherwise be provided to us.

It tells you who we are, how we collect and process your personal data and the reasons for which we may use your personal data.

Please read this privacy policy carefully. If you do not agree as to how we will process your personal data, then we ask you not to provide your personal data to us.

Barbour - who we are

Barbour is the trading name of J. Barbour & Sons Ltd which is a company registered in England under number 124201 with registered address of Simonside, South Shields, Tyne & Wear, NE34 9PD.

For any data protection queries, you may contact us by email (customercare@barbour.com) or by telephone (0800 917 3000) or by writing to us at: Barbour Customer Services Department, 21 Bedesway, Jarrow, Tyne & Wear, NE32 3EG.

Personal Data we may collect

We may collect and process the following personal data, which includes but is not limited to:-

• Name, postal address, email address and contact telephone number
• Payment card information (debit or credit cards)
• Your image on CCTV if you are visiting one of our premises or car parks including your car number plate.
• Any other relevant personal data given by you when communicating with us

If you do not provide the requested personal data, we will not be able to supply your ordered goods or perform your requested services.

Please also see our separate cookies policy on our website in respect of our approach to cookies.

Reasons for collecting and processing your Personal Data

Barbour may collect and use your personal data for the following reasons:-

Contractual Obligations
We will collect and process your personal data in order to perform the contract. This may include for example supplying your ordered goods or providing our repair or reproof service to your item.

Consent
We may use your information where we have your consent, for instance to send promotional emails. You are able to update your preferences or unsubscribe from promotional emails at any time.

Legitimate Interests
We may collect and use your personal data to pursue our legitimate interests in running a business which do not impact on your rights or interests. For example, we may use you shopping history to tailor emails to products we think you might like.

Legal Compliance
If the law requires us to do so, we may have to collect and process your data such as to prevent fraud or other commercial activities.

How we may use your personal data

We will use your personal data in order to:-

• process your order;
• provide after-sales customer service and respond to your queries;
• contact you by telephone, email or by letter to supply requested goods or to perform requested services such as Repair & Reproof of an item;
• send you promotional emails (where you give your consent).

Promotional Communications

We will send you promotional communications when you choose to receive them from us. You can manage your preferences by logging into your account and updating your contact preferences which will give you the option of receiving communications by email, text (SMS), picture messaging or by telephone.

You may also update your category preferences such as which of our collections interest you. This information will be used for tailoring promotional messages to suit your preferences. Providing us with these preferences is entirely voluntary.

We may occasionally ask you for feedback about our website and the services we provide to help develop and improve them further.

If you wish to unsubscribe and no longer receive these emails, then you may either:-

• unsubscribe using the link at the bottom of the email we send you;
• contact Barbour by email at customercare@barbour.com or by telephone on 0800 917 3000; or
• by writing a letter to us at: Customer Services Department, 21 Bedesway, Jarrow, Tyne & Wear, NE32 3EG.

We will not use your personal data for automated decision-making or profiling. We will never transfer your personal data to third parties to send promotional emails without your consent. We send your personal data only to providers who are performing essential services on our behalf. When doing so, we will ensure that appropriate technical and organisational measures are in place.

Processing your personal data

We know that data security is important and matters to everyone and we will wherever possible minimise and review the extent of processing of your personal data only when it is required.

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

We will retain your personal data securely for three years from the date of your last order, unless you ask for your personal data or account to be deleted before then. If your online customer account has been inactive for three years, we will contact you to ask if you wish for your online account to remain open. If you do not reply by confirming you wish for your account to remain open, we will close it and delete your personal data. You may close your account and request that we delete your personal data at any time.

We will retain any personal data provided to us in respect of the Repair & Reproof service for three years. We do this so we can properly answer your after-sales queries and provide you with a great customer service.

Your personal data will be stored in our secure IT environment. Our external providers will process payment card data by encryption.

Transfers outside EEA

We aim to retain all of your personal data within the European Economic Area (EEA) although there may be occasions where it is necessary to transfer your personal data outside the EEA. When required to do so, we will ensure this is performed in accordance with legal requirements. By submitting your personal data to us, you agree that we may send your personal data outside the EEA if required. If you wish for more information about these safeguards, then please make contact with us using the contact details below.

Please note that until your personal data reaches us (for example by email or post), we cannot guarantee the security of your personal data and such transmission is at your own risk. Any personal data submitted online via www.barbour.com will be direct to us and secure.

People with whom we may share your personal data

We may share your personal data with our service providers who perform essential services for Barbour such as our courier.

In order to process your order, we will pass on certain personal data such as your email address and telephone number so our courier can deliver your goods and offer you more suitable delivery options. If the courier is unable to make a successful delivery, the courier may take an image of your front door so that we can show you an attempted delivery was made. This image is used only to record the fact that delivery was attempted.

Your payment card details will be stored by our external payment providers in a secure, encrypted environment.

We may also share your personal data with an authorised dealer of Barbour if you have ordered goods or services from Barbour via the same authorised dealer. This might occur for example where you have requested a Repair or Reproof of your item at one of Barbour