Welcome to Barbour’s website terms and conditions

Please read them carefully as they apply whenever you access or browse www.barbour.com

These terms refer to the following additional terms, which also apply to your use of our website:

  • Our Privacy Policy. See further under "Data Protection and Privacy".
  • Our Cookie Policy, which sets out information about the cookies on our website.


If an order for products is placed by you or you submit an order for reproofing, rewaxing or other services provided by Barbour, our Online Terms and Conditions of Supply will apply to those orders.

If you do not agree to be bound by these terms, then please do not access or browse our website.

Who we are

We are Barbour, a trading name of J Barbour & Sons Ltd (a company registered in England and Wales with number 00124201). Our main office is at Simonside Industrial Estate, South Shields, Tyne and Wear, NE34 9PD. Barbour operates the website www.barbour.com. Our VAT number is GB175927915.

Contacting Us

If you would like to contact us or wish to make a complaint, please call our Customer Service Team on 0800 917 3000 within opening hours or email [email protected] . Alternatively, if you prefer to write by post, then please send your letter to Customer Service Team, UK Customer Service Office, J Barbour & Sons Ltd, 21 Bedesway, Jarrow NE32 3EG. All notices and written communication should also be sent to this address.

Use of the Website

We aim to ensure the information we place on the website is not misleading. However, we make no warranty or representation, whether express or implied, in relation to the accuracy of such information including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty:-

  • the website will meet your requirements or will be uninterrupted, timely or error-free; or
  • that defects on the website will be corrected; or
  • the website, or the server that make it available, are free of viruses or bugs or represents the full functionality, accuracy or reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

We reserve the right to change, withdraw or deny access to the website at any time or any part or function on it.

Product Descriptions

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the same as the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you. Please see our Online Terms and Conditions of Supply for full details.

Account Details

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our customer account set-up procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the details at "Contact Us" above.

Compliance with Laws and User Content

By using this website, you agree to do so only for lawful reasons. You agree to comply with all applicable laws and regulations regarding content posted on the website.

Whenever you make use of a feature that allows you to post content to our website, such as submitting a review of a product, you must comply with the following content standards:

  • you are the sole author and owner of the intellectual property rights in the content;
  • all "moral rights" that you may have in such content have been voluntarily waived by you;
  • all content that you post is accurate, not misleading and genuinely held opinion about products or services you have purchased from us;
  • no content is defamatory, libellous, offensive, discriminatory, hateful, inflammatory or obscene;
  • you are at least 16 years old;
  • use of the content you supply does not violate these terms, will not cause injury to any person or entity and does not contain any viruses, spyware, adware or any other harmful programmes or similar code designed to adversely affect the operation of any computer software or hardware;
  • you are not impersonating anyone or attempting to carry out any fraudulent activity;
  • no promotional or marketing references, material or links are included in the content; and
  • no content contains any personal data or confidential information of third parties or material that could or does infringe any third party intellectual property rights.

You warrant that any such content does comply with these standards, and you will be liable to us any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a transferable, non-exclusive, sub-licensable, perpetual, irrevocable licence to copy, reproduce, edit, transmit, publish, display, create derivative works or use in any manner that content and to distribute and make it available to third parties in any form, medium or technology without payment to you.

We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

We also have the right to remove any submission you make to our website if, in our opinion, your post does not comply with these terms or we are otherwise required to do so for legal or regulatory reasons.

Events Outside Our Control

We will not be responsible for any failure to make available the website or comply with these terms which results from any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, failures in telecommunications networks, civil commotion, terrorist attacks or threats of such terrorist attacks.

Our Rights to Make Changes

We may need to make certain changes from time to time. These might be changes to this website to reflect changes to our products, our users' needs and our business priorities.  We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you access or use this website.

Promotional Offers

Vouchers, coupons, discounts and promotional codes offered by us are valid only for use as part of a purchase made via www.barbour.com, unless otherwise stated. Such promotional offers are not valid for use as part of a purchase in Barbour shops.


When you use our website, you may see we offer you recommendations, showing products we think you might like. These may be based on your past purchases, top sellers, ratings and recently-reviewed products. We consider your interests and recommend products we think you might like. Full details on how we use your personal data, and what cookies we use on our website, are available via our Privacy Policy and Cookie Policy. 

Intellectual Property

You acknowledge and agree that all the intellectual property on the website including (but not limited to) logos, trade marks, images of products is owned by us or our licensors. You agree not to (and ensure no other person shall) copy, reproduce, edit, transmit, publish, display, create derivative works or use in any manner such intellectual property.

You may print off a copy, and may download extracts, of any page(s) from our website for your personal use and may draw the attention to others to content posted on our website by forwarding them a link to it. No part of the content of our website may be used for commercial purposes without obtaining permission from us to do so.


We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms or your use of the website. We have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.

Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.

Nothing in these terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which are set out in our online terms and conditions of supply Online Terms and Conditions of Supply.


Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third Party Rights

The terms apply between you and us. No other person shall have any rights to enforce any of the terms.


No waiver by us of any breach of these terms shall be construed as a waiver of any other breach.

Data Protection and Privacy

We will use your personal information in accordance with our Privacy Policy and always in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018.

You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to set your preferences at the time of placing an order, on receipt of an email (via the unsubscribe function) or by contacting us as set out in the Privacy Policy.


We may use cookies in order to improve your experience on our website. Please read our Cookie Policy if you wish to know further information.

Third Party Sites

Please note that we are not responsible for any third party sites and you access these sites (whether through our links or otherwise) at your own risk.


Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction to resolve any disputes between us.