BARBOUR REPAIR & RE-WAX

We offer a very special service that allows our customers to return their beloved Barbour jacket* at any time to be re-waxed, cleaned, repaired, or altered. We recommend that you re-wax your jacket annually depending on wear and use a small re-wax for accessories which include waxed cotton hoods, belts, and dog coats. Terms and conditions apply. 

 


Once we have confirmed receipt of your jacket, we promise to have your re-wax completed within 10 days, a clean and re-wax within 21 days and your repair completed within 30 days to ensure your beloved jacket is returned to you in time for Christmas. As our factory is currently in its peak repairs period, should your jacket require more than 150 minutes worth of repair work, it may need more time with our factory team. If this is the case, our Customer Service team will be in touch to discuss timescales with you.



STEP 1: CHOOSE A SERVICE FROM THE OPTIONS BELOW



Repair, Re-Wax and Cleaning 

We offer a very special service that allows customers to send any style of Barbour wax jacket to be repaired, re-waxed, or cleaned.


Re-waxing Smaller Items

We also offer the option for customers to have their smaller waxed items re-waxed including hoods, hats, bags, and dog coats.




STEP 2: PREPARE YOUR JACKET AND SEND IT TO OUR FACTORY


You will receive instructions via email on how to return your garment for a re-wax, or alteration. Please include a copy of the email with the garment. Before forwarding your wax garment ensure all pockets are emptied and any harmful substances removed.

Please address your parcel to:

R&R Department, J. Barbour and Sons Ltd. Simonside South Shields, NE34 9PD

Please note: we cannot accept deliveries on a Friday.




STEP 3: WE'LL GIVE YOUR JACKET SOME TLC

 

Once we have confirmed receipt of your jacket, we promise to have your re-wax completed within 10 days, a clean and re-wax within 21 days and your repair or alteration completed within 30 days as long as it doesn’t require any more than 150 minutes worth of restoration and repair time.  As our factory is currently in its peak repairs period, should your jacket require more than 150 minutes worth of repair work, our Customer Service team will be in touch to discuss timescales with you.




 

FURTHER INFORMATION ABOUT OUR REPAIR & RE-WAX SERVICE

 

In most cases, we can successfully repair and re-wax a wax garment; however, some items are simply beyond repair because they are too damaged. If this applies to your wax garment, our Customer Service team will contact you and return your garment. Re-waxing may initially change the appearance of your jacket giving it a darker colour and sheen finish. With wear, the appearance of your garment will change. Please note that any wear that has not been requested to be repaired can worsen during the cleaning process. We highly recommend repairs if needed prior to the Clean & Re-wax service.

*Please note that the comprehensive repair and re-waxing service we offer is for Barbour Waxed Cotton garments only. For more information about this service, please visit our FAQ's page.

Terms and conditions apply. 



EXPLORE BARBOUR WAX FOR LIFE



Wax For Life

Discover more about Barbour Wax For Life on our dedicated Wax For Life hub.


Re-Loved

Learn more about how you can get involved in our Re-loved programme, where old jackets are restored and re-loved in a new home.


MyBarbour

Create your own Barbour jacket that's uniquely yours, through our MyBarbour customisation service.