Tracking Number:

We work closely with our couriers to ensure you can track your order at every stage.

You will receive an email to let you know your order has been dispatched which includes a tracking number.

If you have provided a mobile phone number or email address at point of payment DPD will then text or email you your tracking number.

You can also obtain a tracking number by visiting the order details section in your account.

Delivery:

To make the delivery process as convenient as possible DPD will contact you on the day of delivery via text or email and you will be given a one hour delivery time slot, so that you don't have to wait all day for your order to arrive. If the date or time is not convenient for you then you will have the opportunity to change this; please note that doing so will delay your delivery by 24 hours.

You will also be able to track your order through DPD with live updates on where your driver is, online.

If you miss your delivery the driver will text or email you to let you know you have missed the delivery and leave you a card so that you can arrange a new delivery date.

You can select the 'collect in store' option when you place an order online. This option is available at checkout.

Participating stores are listed in the drop-down menu.

Collect in-store is a free delivery service.

How to use Click & Collection.

Place your order online. As part of the checkout process, you will be offered the choice of Standard, Next Day Delivery or Collect in Store. Simply select your closest store from the drop-down menu.

We will let you know when the order has been dispatched and is ready to collect via email.

To collect your order, simply bring along a copy of the email and a proof of ID.

• Cheque guarantee/credit/debit card
• Bank/building society book
• Cheque book
• Valid passport
• Driving licence

Once you have collected your order you will receive an email to confirm the collection.

Please note that if someone is collecting on your behalf, they will need to bring a copy of the confirmation email and the photo ID of the person that has placed the order. 

Orders will be held for 14 days from receipt. If the item is not collected it will be returned and processed as a refund.

Items purchased online cannot be exchanged in-store. 

Please follow the refunds process to return any items purchased online for a refund before placing the order again in the desired size.

In our efforts to work towards a more sustainable future, we have introduced new packaging for our online orders. Made with at least 50% recycled materials and fully recyclable, our new boxes and envelopes are self-sealing and reusable for returns. Produced in high-quality paper and cardboard, our new packaging comes with a message about our sustainability values and Wax For Life initiative in signature Barbour green print.

Please note that there may be circumstances which lead to us sending your order out in separate deliveries, if this occurs you will be advised by email of the item(s) that have been shipped. Our courier will be in touch to advise of your one-hour delivery timeslot for each delivery.

Dog beds and similar oversized items are packaged in cardboard to ensure they are shipped securely.