Assitenza Clienti

Customer Services and Trading Information

The Barbour Customer Service team are available to help with any enquiries you may have. Our FAQ section may be able to assist with any immediate questions you have.

You can contact customer service by email, [email protected], or by phone 0800 917 3000

Opening Hours

Monday - Friday: 9am - 5pm

Saturday: 10am - 4pm

Sunday: Closed

Delivery & Returns Information

Standard delivery orders are usually shipped within 5 working days of orders being placed.

Our return process and policy information can be found here.

Delivery Exceptions

Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands include a two day delivery period as standard.

Please allow time for delivery if this is required for a specific date.

Next day delivery is not possible in these areas.

Sale

Not all style colours are included in the sale. When you select a colour and size the correct price will appear.

Please note that during busy sale periods all orders are despatched in grey poly bags – no cardboard boxes are used at this time.

Tracking your order

All of our orders are despatched with the courier DPD you can track the progress of your delivery by visiting the DPD website or visit the Track your order page of the website.

Packaging

Items purchased online are wrapped in Barbour tissue paper and placed in our signature green Barbour boxes. Small items purchased by themselves are not packaged in green Barbour boxes due to size. Items purchased are packed all together.

Please note that during busy sale periods all orders are despatched in grey poly bags – no cardboard boxes are used at this time.

Dog beds and similar oversized items are packaged in cardboard to ensure they are shipped securely.