Customer Services

Customer Services and Trading Information


The Barbour Customer Service team are available to help with any enquiries you may have. Our FAQ section may be able to assist with any immediate questions you have.

You can contact customer service by email, [email protected], or by phone 0800 917 3000

 

Opening Hours

Monday - Friday: 9am - 5pm

Saturday: 10am - 4pm

 

Delivery & Returns Information

Standard delivery orders are usually shipped within 5 working days of orders being placed.

Our return process and policy information can be found here.

 

Delivery Exceptions

Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands include a two day delivery period as standard.

Please allow time for delivery if this is required for a specific date.

Next day delivery is not possible in these areas.

 

Sale

Not all style colours are included in the sale. When you select a colour and size the correct price will appear.

Please note that during busy sale periods all orders are despatched in grey poly bags – no cardboard boxes are used at this time.

 

Tracking your order

All of our orders are despatched with the courier DPD you can track the progress of your delivery by visiting the DPD website or visit the Track your order page of the website.

 

Packaging

In our efforts to work towards a more sustainable future, we have introduced new packaging for our online orders. Made with at least 50% recycled materials and fully recyclable, our new boxes and envelopes are self-sealing and reusable for returns. Produced in high quality paper and cardboard, our new packaging comes with a message about our sustainability values and Wax For Life initiative in signature Barbour green print.

Please note that there may be circumstances which lead to us sending your order out in separate deliveries, if this occurs you will be advised by email of the item(s) that have been shipped. Our courier will be in touch to advise of your on-hour delivery timeslot for each delivery.

Dog beds and similar oversized items are packaged in cardboard to ensure they are shipped securely.

 

Gift Cards

  • Please note : Gift cards cannot be purchased or used to make purchases on the Barbour website.
  • Barbour gift cards can be used in full or part payment for goods in any UK Barbour store, including current promotional offers, at the prevailing prices listed.
  • Barbour gift cards cannot be used at third party retailers to buy Barbour products.
  • If the entire balance of a Gift Card is not spent in one transaction, the remaining balance will remain available on the Gift Card for future use.
  • Barbour gift cards do not have an expiry date and will be honoured, in full, indefinitely.