Delivery and Tracking FAQ

< Back

Q. Do my delivery and billing addresses have to be the same when ordering products?
A. No, they don't need to be the same but they should be US addresses.


Q. Which courier do you use to deliver my order?
A. Our delivery partner is UPS.


Q. When will my order arrive?
A. At the point of despatch you will receive an email confirming your order is on its way. If you provided your email address and/or mobile phone number when placing an order, our courier partner UPS will contact you with delivery information.
You will also receive a message with an allocated time slot of when your delivery is likely to be delivered so you don’t need to stay in all day.


Q. How do I track my order?
A. UPS’s trackable delivery service allows you to monitor your order’s progress and also to opt to have your order delivered to a neighbour, a safe place or change your delivery date if you’re out. For more information about your delivery visit UPS


Q. How can I check when my order will be delivered?
A. Orders will be delivered within 3-10 business days, depending on the shipping method selected at checkout. You can track your order using the track my order facility on the UPS website. You will find your tracking number on your confirmation email or within your account on the Barbour website. 

< Back