Frequently Asked Questions
- Q. What after sales services do you offer?
A. We offer repairs, alterations and re-waxing of waxed cotton garments. A list of our repairs is shown on our repairs and reproofing page. If you would like to return your jacket, print off the garment return form, highlight your chosen repairs / reproofing and send your jacket to us together with your payment.If a repair needed to your garment is not listed on the garment repair form please indicate the work needed in the comment box located at the bottom of the form.
We are not able to repair non-waxed cotton garments (eg breathables/quilts) due to the construction of the garments and the technology and machinery required to carry out repairs.
- Q. My wax jacket is an absolute rag, it's dropping to bits - but I've had it for years and it has tremendous sentimental value. Can you save it for me?
A. Use our garment return form showing our listed repairs and charges to evaluate the cost of renovation.
If you are happy with the charges, however high they may be then send your garment to us with the form and your payment.
- Q. How often do you recommend reproofing a wax jacket and can I do it myself?
A. It all depends on the amount of use of the jacket and how it is stored. With regular wear we would recommend that it is re-proofed every year.
You can reproof the jacket yourself by purchasing a tin of Barbour Thornproof Dressing from a Barbour stockist and carefully follow the instructions on the tin.
- Q. My wax jacket is dirty how can I clean it?
A. The only way you can clean your waxed cotton garment is to sponge it down with clean cold water - including the inner lining.
Do not use soaps or detergents, wash in a washing machine or dry clean as this would permanently damage the garment and any re-application of the wax coating will be totally absorbed by the cotton fabric and will soil the inner lining. This in turn, will soil any clothing worn underneath the jacket.
- Q. How do I wash a waterproof / breathable jacket?
A. Please refer to the washing instructions sewn into each garment. Generally all Barbour waterproof breathable outerwear can be machine or hand-washed at 30 degrees. The use of a 'non-detergent soap' such as Nikwax Techwash is recommended for waterproof breathable garments. Fabric softeners should not be used as these prevent the durable water repellent treatment from working effectively.
- Q. Can I dry clean my Barbour wax jacket?
A. No, unfortunately you cannot dry clean Barbour wax garments. The chemical process used in dry cleaning may permanently damage or remove the proofing.
- Q. Where can I find the wash/care instructions for my jacket?
A. You can find the washing/care information on a white care label either stitched along the inner seam or stitched inside a pocket.
- Q. How do I make a claim under your product guarantee?
A. On the rare occasion that you may need to make a claim under our product guarantee, in the first instance you should return the garment to the place of purchase, with your proof of purchase, for an instant resolution. If this is not possible, you can contact our Customer Care office who can arrange for you to return the garment for inspection.
The following information would be required:
- The nature of your complaint
- When and where the product was purchased and proof of purchase
- Your day time contact details including an email address if applicable
- Your full mailing address including postcode
- Q. I've put my wax jacket into a washing machine to clean it and now all the wax has come off. What can I do?
A. Unfortunately there is nothing that can be done as the washing process strips all the wax finish from the cotton fabric. Any re-application of the wax coating will be totally absorbed by the cotton fabric and will soil the inner lining which, in turn, will soil any clothing worn underneath.
- Q. How do I get the best performance from Barbour products?
A. By following the wash/care instructions provided with each product and referring to the advice provided on this site.
If the sleeves of your jacket are too long it is best to have them altered to prevent un-natural creasing and wear.
- Q. I've shortened the sleeves on my wax jacket but after a few months small holes and wear lines have appeared at the cuffs. What shall I do?
A. Shortening the sleeves will alter the shape of the sleeve at the cuff and unnatural creases and holes may occur.
If the sleeves need altering we can do that for you. Either take your jacket to your local Barbour stockist or return it direct to your local Barbour office.
We will add a binding to the cuff in cotton or leatherette.
- Q. I have lost my belt on my jacket, where can I get a replacement?
A. We would need to know the catalogue number and size of the garment, we can then make the request with our production department to see if they are able to source a replacement belt for you. If we can supply a replacement belt the charge for this is $30.00 plus a standard charge of $6.00 for shipping (Subject to availability).
- Q. Where can I find the catalogue number for my jacket?
A. You can find the catalogue number on a white care label either stitched along the inner seam or stitched inside a pocket.
Check back regularly for new questions but, please feel free to contact us at 1-800-338-3474 with any specific request.