Barbour Clothing

Q. How can I pay for an order on

A. We accept all major credit and debit cards, as well as PayPal. All accounts must be registered to a UK address. We do not currently accept Solo, Electron and Diners Club cards.

Q. Do my delivery and billing addresses have to be the same when ordering products?

A. No, they don't need to be the same but they must both be UK addresses. If you are having problems ordering on, please contact the Customer Service team.

Q. I’m having trouble ordering on, what should I do?

A. If you are finding it difficult to order products from our site, please contact our Customer Service team and they will be happy to assist you.

Q. How do I know which size to buy?

A. Sizing information for all products can be found on our size guide pages.

Q. Which hood will fit my jacket?

A. The vast majority of our hoods will fit any pre-studded Barbour jacket. However, for more specific details please contact our Customer Service team.

Q. I cannot find a hood to match the lining of my jacket.

A. Unfortunately it is not possible for us to continue to produce hoods with linings that match all of our limited edition prints. Please see our range of men’s hoods or women’s hoods to select the hood that most closely matches your jacket.

Q. Which countries does ship to?

A. only ships to the UK, Channel Islands and the Isle of Man. Unfortunately we are currently unable to offer international delivery, delivery to PO boxes, delivery to hotel addresses or British Forces Post Office delivery.

Q. How can I check when my order will be delivered?

A. You can always track your order using the track my order facility on the DPD website. You will find your tracking number on your confirmation email or within the your account section of the website. If you are still struggling to find your order, please contact our Customer Service team and they will be able to assist you.

Q. How will my order be packaged?

A. With the exception of our footwear products which come boxed and sale items, all orders will be contained within our signature Barbour packaging with the Barbour logo and Royal Warrants embossed on the top.

Q. How do I use a promotional code?

A. Simply enter the code in the Promotional Code box within your basket.

Q. How can I return an order bought from

A. Please refer to the returns and exchanges page of our customer service section for a step by step guide to returning a product.

Q. Can I exchange a product bought on

A. We are currently unable to process exchanges, please return your item using the free post postage label and place another order.

Q. I have received a faulty item, what should I do?

A. As all of our products are produced to the highest of standards, it is unlikely that you should receive a faulty item. However, if this does happen, please return the item as soon as possible using the free post label and returns form. Following investigation we will offer a full refund or a replacement item.

Q. I've shortened the sleeves on my wax jacket but after a few months small holes and wear lines have appeared at the cuffs. What shall I do?

A. If the sleeves of your jacket are too long it is best to have them altered to prevent un-natural creasing and wear.

Q. How do I know if my returned items have been received?

A. As soon as your refund has been processed you will be contacted by our Customer Service team.

Q. Which after sales services do you offer?

A. We offer repairs, alterations and re-waxing service for our waxed cotton garments. A list of our repairs is shown on our repairs and reproofing page.

If you would like to re-wax your garment at home, take a look at our re-wax guide for useful advice.

Q. How do I wash a waterproof / breathable jacket?

A. Please refer to the washing instructions sewn into each garment. Generally all Barbour waterproof breathable outerwear can be machine or hand-washed at 30 degrees. The use of a 'non-detergent soap' is recommended for waterproof breathable garments. Fabric softeners should not be used as these prevent the durable water repellent treatment from working effectively.

Q. Can I dry clean my Barbour waxed jacket?

A. No, unfortunately you cannot dry clean Barbour wax garments. The chemical process used in dry cleaning may permanently damage or remove the proofing.

Q. Do you have an extended returns policy over the festive period?

A. Yes, items purchased from 1st October 2015 can be returned up until 13th January 2016 under our extended returns policy. Standard terms and conditions apply.

Q. I believe the watch I've purchased from has a fault, who should I return it to?

A. If you have purchased a watch via please visit Watch Guarantee

Check back regularly for new questions but, please feel free to contact us at with any specific requests.


Need help?Email us,

Call 0800 917 3000 for all Enquiries,
Monday - Thursday 8:00 - 18:00,
Friday 8:00 - 16:00 and Saturday 9:00 - 13:00.

Write to us at: Customer Services, J Barbour & Sons Ltd,
Unit 11 Follingsby Park, Gateshead, Tyne and Wear NE10 8YG