Track your order
We work closely with our couriers DPD to ensure you can track your order at every stage.
You will receive an email to let you know your order has been despatched. If you have provided a mobile phone number or email address at point of payment DPD will then text or email you your tracking number.
You can also obtain a tracking number by visiting the order details section in your account on Barbour.com.
To make the delivery process as convenient as possible DPD will contact you on the day of delivery via text or email and you will be given a one hour delivery time slot, so that you don't have to wait all day for your order to arrive. If the date or time is not convenient for you then you will have the opportunity to change this.
You will also be able to track your Barbour order through DPD with live updates on where your driver is online.
If you miss your delivery the driver will text or email you to let you know you have missed the delivery and leave you a card so that you can arrange a new delivery date.
If you have any queries relating to the delivery of your parcel following despatch please contact DPD in the first instance.
Need help?Email us,
Call 0800 917 3000 for all Enquiries,
Monday - Thursday 8:00 - 18:00,
Friday 8:00 - 16:00 and Saturday 9:00 - 13:00.
Write to us at: Customer Services, J Barbour & Sons Ltd,
Unit 11 Follingsby Park, Gateshead, Tyne and Wear NE10 8YG